TERMS & CONDITIONS

SOLÉA TRAVELS CO.

Effective Date: 03 April 2026
Website: soleatravels.co
Business Name: SOLÉA TRAVELS CO.
Operated by: AWON WELLNESS LTD
Jurisdiction: England and Wales
Contact Email: lyss@soleatravels.co

These Terms & Conditions govern your use of this website and any travel advisory, concierge, itinerary planning, or booking support services provided by SOLÉA TRAVELS CO.

By accessing this website, making an enquiry, requesting services, or confirming any booking or travel arrangement through us, you agree to be bound by these Terms & Conditions.

If you do not agree to these Terms, you should not use this website or our services.

1. WHO WE ARE

SOLÉA TRAVELS CO. is a luxury travel advisory and concierge-style travel planning business operated by AWON WELLNESS LTD.

For the purposes of these Terms, references to “we”, “us”, or “our” mean SOLÉA TRAVELS CO. / AWON WELLNESS LTD, and references to “you” or “your” mean the person using this website and/or purchasing or requesting services from us.

2. IMPORTANT NOTICE ABOUT OUR ROLE

SOLÉA TRAVELS CO. is not itself an airline, hotel, cruise line, transport provider, insurer, or tour operator.

Unless expressly stated otherwise in writing, we act as an independent travel advisor, planner, and booking intermediary, helping you research, plan, and arrange travel products and services supplied by third parties.

This means that many of the travel services we help arrange are provided by independent third-party suppliers, and your contract for those travel services will usually be directly with the relevant supplier, not with us.

We are responsible for providing our own advisory and planning services with reasonable care and skill, but we are not responsible for the actual delivery of third-party travel services unless the law says otherwise.

3. WHO CAN USE OUR SERVICES

By using this website or engaging our services, you confirm that:

  • you are at least 18 years old;

  • you have the legal capacity to enter into a binding agreement;

  • all information you provide is accurate and complete; and

  • if you are booking or enquiring on behalf of other travellers, you have their authority to do so.

You are responsible for ensuring that all travellers in your party are aware of and comply with these Terms and any supplier terms that apply to their travel.

4. OUR SERVICES

We may provide services including, but not limited to:

  • bespoke itinerary planning;

  • destination research and travel recommendations;

  • luxury hotel, villa, cruise, and yacht sourcing;

  • restaurant, lifestyle, and concierge recommendations;

  • transportation and transfer coordination;

  • experience, tour, and activity recommendations or reservations;

  • travel consultation calls;

  • support with travel-related enquiries and arrangements.

The exact scope of services will depend on what is agreed with you in writing.

5. WEBSITE CONTENT

The content on this website is provided for general information and inspiration only.

While we aim to keep information accurate and up to date, we do not guarantee that all website content, destination information, hotel details, availability, prices, offers, partner benefits, or travel guidance will always be complete, current, or error-free.

Travel arrangements, prices, supplier terms, and destination requirements can change at any time.

Nothing on this website constitutes legal, immigration, tax, financial, medical, or insurance advice.

6. ENQUIRIES, PROPOSALS & BOOKING REQUESTS

Any enquiry, itinerary suggestion, quote, proposal, or recommendation we provide is not a confirmed booking unless and until:

  1. you confirm in writing that you wish to proceed;

  2. any required deposit, service fee, or payment has been received; and

  3. the relevant supplier confirms the booking.

All prices and availability are subject to change until confirmed.

We reserve the right to decline any booking request or service enquiry at our discretion.

7. FEES FOR OUR SERVICES

We may charge professional fees for certain services, including but not limited to:

  • itinerary design;

  • bespoke trip planning;

  • consultation services;

  • destination research;

  • concierge planning;

  • complex, multi-stop, or highly customised travel arrangements.

Any applicable fee will be communicated to you before work begins.

Unless we expressly agree otherwise in writing:

  • our planning, consultation, and service fees are non-refundable once work has started;

  • these fees relate to our time, expertise, and advisory services, not the outcome of a supplier booking;

  • separate supplier charges, deposits, or balances may also apply.

Nothing in this clause affects any rights you may have under applicable consumer law where cancellation rights cannot lawfully be excluded.

8. PRICES, PAYMENTS & CURRENCY

Prices quoted by us may include charges from third-party suppliers and may be subject to:

  • supplier price changes;

  • taxes and local charges;

  • exchange rate fluctuations;

  • fuel surcharges;

  • service or processing fees;

  • changes in availability.

Unless otherwise stated, prices are only valid at the time they are quoted and may change before confirmation.

You are responsible for paying all deposits, balances, and charges by the deadlines provided.

If payment is not received on time, your travel arrangements may be cancelled or changed by the supplier, and you may lose deposits or incur additional charges.

9. THIRD-PARTY SUPPLIERS

Travel services arranged through us may be supplied by third parties, including but not limited to:

  • hotels;

  • airlines;

  • cruise lines;

  • tour operators;

  • transport providers;

  • destination management companies;

  • experience providers;

  • restaurant or lifestyle reservation partners.

All such services are subject to the relevant supplier’s own terms and conditions, policies, and rules.

You are responsible for reading and accepting those supplier terms before travel.

We are not liable for any act, omission, error, delay, insolvency, cancellation, overbooking, injury, loss, or failure of any third-party supplier, except to the extent liability cannot lawfully be excluded. This is consistent with standard website and service disclaimers under England & Wales law, though any such clause must still remain fair and proportionate.

10. CHANGES, CANCELLATIONS & REFUNDS

10.1 If you cancel

If you wish to cancel any service or booking request, you must notify us in writing as soon as possible.

Any cancellation may result in:

  • loss of deposits;

  • supplier cancellation charges;

  • non-refundable bookings;

  • administration or amendment fees;

  • forfeiture of planning or service fees.

10.2 If you request changes

Changes after confirmation are not guaranteed and may incur:

  • supplier amendment fees;

  • price differences;

  • extra taxes or charges;

  • additional planning/service fees.

10.3 Refunds

Refunds (if any) will depend on:

  • our own cancellation policy for our professional services; and/or

  • the relevant supplier’s refund policy.

Where a supplier approves a refund, payment can only be returned once funds are received by us from the supplier (if applicable).

We are not responsible for refund delays caused by suppliers, card issuers, or payment processors.

10.4 Consumer fairness

Where you are a consumer, nothing in these Terms is intended to remove any refund or cancellation rights you are legally entitled to under the laws of England and Wales.

11. DISTANCE / ONLINE SERVICES NOTICE

Because many of our services are arranged online, by email, or remotely, you acknowledge that some of the services we provide may begin before any cooling-off period would otherwise expire, particularly where you ask us to start work immediately on bespoke itinerary design, research, or booking support.

Where you ask us to begin providing services immediately, you agree that:

  • work may commence before any statutory cancellation period expires;

  • you may be charged for work already carried out if you later cancel, where permitted by law; and

  • once a fully performed personalised service has been completed, cancellation rights may be reduced or unavailable where legally permitted.

This clause should also be mirrored in your booking form / service agreement, not just on the website.

12. YOUR RESPONSIBILITIES AS A TRAVELLER

You are solely responsible for ensuring that you and everyone in your party have:

  • valid passports;

  • visas or entry clearances;

  • required transit permissions;

  • vaccinations or health documents;

  • travel consents for minors;

  • correct names and personal details for bookings;

  • appropriate luggage and travel documentation.

You are also responsible for checking:

  • passport validity rules;

  • entry and exit requirements;

  • health requirements;

  • local laws and customs;

  • airline baggage rules;

  • destination advisories.

We are not responsible for any loss, denied boarding, missed departure, refusal of entry, or additional cost caused by incorrect or incomplete documentation.

13. TRAVEL INSURANCE

We strongly recommend that you obtain comprehensive travel insurance as soon as you commit to any travel arrangements.

Your insurance should ideally cover, where relevant:

  • cancellation;

  • medical treatment abroad;

  • missed departure;

  • baggage loss;

  • travel disruption;

  • supplier insolvency;

  • emergency repatriation;

  • personal liability.

If you choose to travel without suitable insurance, you do so at your own risk.

14. FORCE MAJEURE / EVENTS OUTSIDE REASONABLE CONTROL

We shall not be liable for any delay, disruption, cancellation, loss, or failure caused by events outside our reasonable control, including but not limited to:

  • severe weather;

  • natural disasters;

  • fire or flood;

  • pandemics or epidemics;

  • strikes or industrial action;

  • war or threat of war;

  • terrorism;

  • border closures;

  • government restrictions;

  • supplier collapse or insolvency;

  • transport network failures.

Where such events affect travel, any refund, rebooking, or credit will depend on the policies of the relevant supplier and the circumstances at the time.

15. LIABILITY

Nothing in these Terms excludes or limits liability for:

  • death or personal injury caused by negligence;

  • fraud or fraudulent misrepresentation;

  • or any liability that cannot lawfully be excluded or limited under the laws of England and Wales.

Subject to the above:

  • we are responsible only for losses that are a reasonably foreseeable result of our breach of contract or failure to use reasonable care and skill;

  • we are not liable for indirect or consequential loss, loss of profit, loss of enjoyment, business loss, or losses caused by third-party suppliers;

  • where legally permitted, our total liability in relation to our own services shall be limited to the amount you paid directly to us for the relevant service giving rise to the claim.

This kind of limitation is common under England & Wales terms, but it must still remain fair and cannot override non-excludable consumer rights.

16. COMPLAINTS

If something goes wrong with a travel service arranged through us, you should:

  1. notify the relevant supplier immediately while travelling, so they have a chance to resolve the issue; and

  2. notify us in writing as soon as reasonably possible.

If you do not raise the issue promptly with the supplier, this may affect your ability to seek a remedy.

We will do our best to assist you, but any complaint about a third-party service may ultimately need to be resolved under that supplier’s complaints process.

17. ACCEPTABLE WEBSITE USE

You agree not to misuse this website.

You must not:

  • use the website for unlawful purposes;

  • upload malicious code or viruses;

  • attempt unauthorised access to the website or its systems;

  • copy, scrape, or exploit content without permission;

  • use the site in a way that could damage, disable, or impair it.

We reserve the right to suspend or restrict access where misuse is suspected.

18. INTELLECTUAL PROPERTY

Unless otherwise stated, all content on this website and all original materials created by us are owned by or licensed to SOLÉA TRAVELS CO. / AWON WELLNESS LTD, including:

  • website copy;

  • itineraries;

  • blog content;

  • travel guides;

  • brand materials;

  • graphics;

  • logos;

  • written recommendations;

  • downloadable resources.

You may not reproduce, republish, distribute, adapt, sell, or commercially exploit any of our materials without our prior written consent.

Any bespoke itinerary or proposal we prepare for you is for your personal use only and may not be copied, shared for commercial use, or repurposed without permission.

19. DATA PROTECTION & PRIVACY

We will process personal data in accordance with applicable data protection law in England and Wales, including the UK GDPR, the Data Protection Act 2018, and where applicable the Privacy and Electronic Communications Regulations 2003 (PECR). UK website/service terms commonly reference these laws together.

For details of how we collect, use, store, and protect personal information, please see our Privacy Policy.

By using our website or services, you acknowledge that your information may be processed for the purpose of:

  • responding to enquiries;

  • arranging travel services;

  • communicating with suppliers;

  • delivering advisory services;

  • complying with legal and administrative obligations.

20. COOKIES

This website may use cookies and similar technologies.

Where required by law, we will seek your consent before placing non-essential cookies on your device. Under UK rules, you generally need to tell users what cookies do and obtain consent for non-essential cookies.

For more information, please see our Cookie Policy.

21. LINKS TO OTHER WEBSITES

This website may contain links to third-party websites, suppliers, booking engines, or partner pages.

These links are provided for convenience only. We do not control those websites and are not responsible for:

  • their content;

  • availability;

  • privacy practices;

  • or any losses arising from your use of them.

You should read the terms and privacy policies of any third-party website you visit.

22. CHANGES TO THESE TERMS

We may update these Terms & Conditions from time to time.

The latest version will always be published on this website with the updated effective date.

By continuing to use this website or our services after any update, you agree to the revised Terms.

23. SEVERABILITY

If any part of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions shall continue in full force and effect.

This is a standard and useful England & Wales clause for consumer-facing terms.

24. WAIVER

If we delay or choose not to enforce any right under these Terms, this does not mean we have waived that right.

25. GOVERNING LAW & JURISDICTION

These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by the laws of England and Wales.

If you are a consumer resident in the United Kingdom, you may also have the right to bring proceedings in the courts of the part of the UK in which you live, where applicable.

This is a more consumer-friendly formulation than saying only “exclusive jurisdiction of England and Wales” in every case.

26. CONTACT

If you have any questions about these Terms & Conditions, please contact:

SOLÉA TRAVELS CO.
Email: lyss@soleatravels.co
Website: https://soleatravels.co/