TERMS & CONDITIONS
SOLÉA TRAVELS CO.
Effective Date: 04 September 2026
Website: soleatravels.co
Trading Name: SOLÉA TRAVELS CO.
Operated by: Lyss Tetlow
Host Agency: Fora Travel
Jurisdiction: England and Wales
Contact Email: lyss @ soleatravels.co
1. INTRODUCTION
These Terms & Conditions (“Terms”) govern your use of the Soléa Travels Co. website and your general interaction with Soléa Travels Co. (“Soléa”, “we”, “us” or “our”).
They apply to visitors to our website, prospective clients and clients engaging with our business generally.
Where you separately engage Soléa for travel advisory, itinerary planning, concierge or booking services, our Client Travel Agreement will also apply.
By accessing or using our website, submitting an enquiry, communicating with us about our services or otherwise engaging with Soléa, you acknowledge that you have read and understood these Terms.
2. WHO WE ARE
Soléa Travels Co. is an independent travel advisory and concierge business operated by Lyss Tetlow.
We provide personalised travel advice, destination research, itinerary planning, concierge assistance and, where applicable, support with arranging travel services.
Soléa is not itself an airline, hotel, resort, cruise operator, tour operator, transport provider or travel insurer.
References to “Soléa”, “we”, “us” or “our” refer to Soléa Travels Co. and/or Lyss Tetlow.
References to “you” or “your” refer to any person accessing our website or engaging with our business.
3. OUR RELATIONSHIP WITH FORA TRAVEL
Soléa operates in partnership with Fora Travel, our host travel agency.
Fora Travel provides travel-industry infrastructure, supplier relationships, booking systems and access to certain travel programmes and preferred-partner benefits.
Where applicable, bookings arranged through Soléa may be facilitated, processed or administered through Fora Travel and/or the relevant travel supplier.
Your particular travel arrangements may therefore be subject to additional terms imposed by:
Fora Travel;
airlines;
hotels and resorts;
cruise operators;
tour operators;
transportation providers;
destination management companies;
experience providers; and
other third-party suppliers.
Where additional terms apply, they will govern the relevant travel service in accordance with the applicable booking arrangements.
4. OUR ROLE
Soléa acts as an independent travel adviser and concierge.
Depending on the service requested, we may assist with:
destination research;
travel recommendations;
itinerary planning;
accommodation sourcing;
flight research;
transportation arrangements;
hotel and resort bookings;
cruise enquiries;
restaurant recommendations and reservations;
experiences and activities;
special occasions;
private aviation enquiries;
preferred-partner benefits; and
other travel-related arrangements.
Our role may be limited to providing advice and recommendations, or may include assisting with the coordination or booking of travel services.
The specific services provided to a client will depend on the service selected and may be governed by our separate Client Travel Agreement.
5. WEBSITE USE
You may use our website for lawful and legitimate purposes only.
You agree not to:
use the website for unlawful purposes;
attempt to gain unauthorised access to our website or systems;
interfere with the operation or security of the website;
introduce malicious software or harmful code;
copy or reproduce website content for commercial purposes without permission;
impersonate another person or business; or
use information obtained from the website in a misleading or unlawful manner.
We reserve the right to restrict or suspend access to the website where reasonably necessary to protect our business, website, systems or users.
6. WEBSITE INFORMATION
We endeavour to ensure that information published on our website is accurate and reasonably up to date.
However, travel information can change frequently.
This may include:
prices;
availability;
hotel facilities;
opening hours;
travel requirements;
destination conditions;
supplier offerings;
schedules; and
other travel-related information.
Website content is provided for general informational purposes and does not constitute a guarantee that a particular travel service, price, facility or experience will be available.
Where you are making a booking, the applicable booking confirmation and supplier terms should be relied upon for the contractual details of that booking.
7. TRAVEL RECOMMENDATIONS
Our recommendations are based on information available to us and the preferences and requirements communicated by the client.
Travel is inherently subject to change, and recommendations may be affected by circumstances outside our control.
We do not guarantee that a particular destination, hotel, restaurant, experience, airline or other travel service will meet every expectation or preference.
Where appropriate, we may recommend alternatives based on availability or changing circumstances.
8. FEES
Soléa may charge fees for certain professional services, including:
travel consultations;
bespoke itinerary planning;
destination research;
concierge services;
complex or multi-destination trip planning;
urgent or last-minute requests; and
other customised travel services.
Any applicable fee will be communicated to you before the relevant service begins.
Fees for professional services are separate from the cost of travel arrangements unless expressly stated otherwise.
Further provisions relating to client fees, commencement of work and cancellations are set out in our Client Travel Agreement.
9. TRAVEL PRICES AND AVAILABILITY
Travel prices and availability are controlled by the relevant supplier and may change without notice.
Factors affecting price may include:
availability;
demand;
seasonality;
currency fluctuations;
taxes and government charges;
supplier pricing;
room or cabin inventory; and
changes to travel dates or arrangements.
A price displayed on our website or communicated during an enquiry does not constitute a guarantee that the price will remain available.
A travel arrangement is only confirmed once the relevant supplier has accepted the booking and any required payment or deposit has been received.
10. THIRD-PARTY SUPPLIERS
Soléa works with and may recommend independent third-party travel suppliers.
These may include airlines, hotels, resorts, cruise operators, tour operators, transportation companies, restaurants, experience providers and destination management companies.
Third-party suppliers are responsible for providing their respective services.
Their services may be subject to their own terms, conditions, cancellation policies and contractual requirements.
Where Soléa acts as an adviser or agent for a supplier, we do not control the supplier's operations and are not responsible for matters that are solely within the supplier's control, except where we are legally responsible.
11. BOOKINGS
Where we assist with arranging a booking, the booking will be subject to the applicable terms of the relevant supplier and, where applicable, Fora Travel.
The existence of an enquiry, quotation, proposal or draft itinerary does not mean that a booking has been confirmed.
Clients should carefully review booking confirmations and applicable terms before travelling.
Our separate Client Travel Agreement contains further provisions relating to bookings, amendments, cancellations and client responsibilities.
12. CANCELLATIONS AND AMENDMENTS
Cancellation and amendment terms depend on the relevant travel supplier and the particular travel arrangement.
Some bookings may be:
refundable;
partially refundable;
non-refundable;
subject to cancellation charges; or
subject to amendment fees.
Where Soléa assists with a cancellation or amendment, we will communicate with the relevant supplier where appropriate.
We cannot guarantee that a supplier will approve a cancellation, amendment, refund or credit.
Any supplier charges, fare differences or other applicable costs remain the responsibility of the client unless otherwise required by law.
The terms applicable to Soléa's professional planning and concierge fees are addressed separately in the Client Travel Agreement.
13. PASSPORTS, VISAS AND TRAVEL DOCUMENTATION
Travellers are responsible for ensuring that they hold the correct documentation for their journey.
This may include:
valid passports;
visas;
electronic travel authorisations;
transit permissions;
health documentation; and
other entry requirements.
Requirements may depend on factors including nationality, destination, residence and transit arrangements.
Information provided by Soléa regarding travel documentation is intended as general guidance and should not be treated as immigration, legal or governmental advice.
Travellers should verify current requirements with the relevant official government, embassy, consulate or immigration authority before travelling.
14. TRAVEL INSURANCE
We strongly recommend that travellers obtain suitable comprehensive travel insurance before travelling.
Depending on the nature of the trip, appropriate insurance may include cover for:
cancellation;
curtailment;
medical expenses;
emergency assistance;
baggage;
travel disruption; and
other relevant risks.
Soléa does not provide travel insurance unless expressly stated otherwise.
Travellers are responsible for determining the level and type of insurance appropriate to their circumstances.
15. HEALTH, ACCESSIBILITY AND SPECIAL REQUIREMENTS
Clients should inform us of any relevant accessibility, mobility, dietary or other practical requirements when requesting travel assistance.
Where appropriate, we may communicate these requirements to the relevant supplier.
However, facilities and services vary between suppliers and destinations.
Special requirements should be confirmed with the relevant supplier before travel.
16. PREFERRED-PARTNER BENEFITS
Soléa may have access to preferred-partner programmes through its industry relationships and host agency.
Where applicable, eligible bookings may include benefits such as:
complimentary breakfast;
room upgrades;
property or resort credits;
early check-in;
late check-out;
welcome amenities; or
other preferred benefits.
Benefits are subject to availability, eligibility and the terms of the relevant programme.
Unless expressly confirmed, benefits should not be considered guaranteed.
17. DISRUPTION AND EVENTS OUTSIDE OUR CONTROL
Soléa will not be responsible for delays, changes, cancellations or losses caused by circumstances outside our reasonable control, except where liability cannot legally be excluded.
Such circumstances may include:
severe weather;
natural disasters;
strikes;
transport disruption;
government restrictions;
border closures;
political instability;
civil unrest;
pandemics or epidemics;
war;
terrorism; or
other exceptional circumstances.
Where reasonably possible, we will endeavour to assist clients in communicating with the relevant supplier or identifying available alternatives.
18. PACKAGE TRAVEL
Certain combinations of travel services may constitute a package under applicable UK package travel legislation.
Where Soléa is legally acting as the organiser of a package, the applicable package travel legislation and associated obligations will apply.
Where another business, such as a tour operator or other travel company, is the organiser, that organiser's terms and applicable legal protections will apply.
The relevant organiser will be identified in the applicable booking documentation where required.
Nothing in these Terms is intended to exclude or restrict any rights or protections that apply under mandatory package travel legislation.
19. FINANCIAL PROTECTION
The financial protection available to a particular booking depends on the nature of the travel arrangement and the party responsible for arranging or organising it.
Where applicable, information regarding ATOL protection or other financial protection will be provided in the relevant booking documentation.
Clients should review their booking documentation carefully to understand what financial protection applies to their particular arrangements.
20. INTELLECTUAL PROPERTY
Unless otherwise stated, the content appearing on the Soléa Travels Co. website is owned by or licensed to Soléa.
This includes, but is not limited to:
text;
photographs;
graphics;
branding;
logos;
website design;
itineraries;
written materials; and
other original content.
You may access and use the website for personal, non-commercial purposes.
You may not reproduce, modify, distribute, publish, sell or commercially exploit our content without our prior written permission.
21. TRADEMARKS AND BRANDING
The Soléa Travels Co. name, branding, logos and associated materials may not be reproduced, copied or used without our prior written permission.
Unauthorised use of our branding or intellectual property is prohibited.
22. THIRD-PARTY WEBSITES AND LINKS
Our website may contain links to third-party websites.
These links may be provided for convenience or informational purposes.
We do not control third-party websites and are not responsible for their content, availability, security, accuracy or privacy practices.
Your use of third-party websites is subject to the terms and policies of those websites.
23. PRIVACY AND DATA PROTECTION
We process personal information in accordance with applicable data protection legislation and our Privacy Policy.
Where necessary to provide our services, information may be shared with Fora Travel, travel suppliers and other relevant service providers.
Please refer to our Privacy Policy for information about how personal data is collected, used, stored and protected.
24. WEBSITE AVAILABILITY AND SECURITY
We aim to keep our website available and functioning properly but do not guarantee that the website will always be:
available;
uninterrupted;
error-free;
secure; or
free from viruses or other harmful components.
We may temporarily suspend or modify the website where reasonably necessary for maintenance, security, technical or operational reasons.
25. LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits liability for:
death or personal injury caused by negligence;
fraud or fraudulent misrepresentation;
any liability that cannot lawfully be excluded or limited; or
any statutory consumer rights that cannot lawfully be excluded.
Subject to applicable law, Soléa will not be responsible for losses arising solely from the acts, omissions or failures of independent third-party suppliers where Soléa is not legally responsible for those services.
Nothing in these Terms affects any mandatory rights or protections available to consumers under applicable law.
Where a separate Client Travel Agreement or supplier contract applies to a particular service, that agreement will govern the relevant contractual relationship to the extent applicable.
26. COMPLAINTS
If you have a complaint about our website or general services, please contact us using the details below.
Where a complaint relates to a specific travel service provided by a third-party supplier, you should also notify the relevant supplier as soon as reasonably possible.
We will endeavour to review complaints fairly and respond within a reasonable period.
Email: lyss @ soleatravels.co
27. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect:
changes to our services;
changes to our business;
technological developments; or
changes in applicable law or regulation.
The updated version will be published on our website with a revised effective date.
Where a particular contractual relationship is already in place, the terms applicable to that relationship will continue to apply unless a change is required by law or otherwise agreed.
28. SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be modified or removed to the minimum extent necessary.
The remaining provisions will continue to apply.
29. NO WAIVER
If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce that provision in the future.
30. GOVERNING LAW AND JURISDICTION
These Terms are governed by the laws of England and Wales.
Subject to any mandatory consumer rights or protections that apply to you, the courts of England and Wales shall have jurisdiction over disputes arising in connection with these Terms.
Nothing in this clause prevents a consumer from relying on mandatory legal protections available in their country of residence where those protections cannot lawfully be excluded.
31. ENTIRE AGREEMENT
These Terms govern your general use of the Soléa Travels Co. website and relationship with our business.
Where you engage Soléa for travel advisory, itinerary planning, concierge or booking services, the Client Travel Agreement, applicable supplier terms and any specific booking documentation should be read alongside these Terms.
Where there is a conflict between these Terms and a specific contractual document relating to a particular travel service, the specific contractual document will apply to the extent of that conflict.
32. CONTACT US
If you have any questions regarding these Terms, our website or our services, please contact:
SOLÉA TRAVELS CO.
Operated by Lyss Tetlow
Host Agency: Fora Travel
Email: lyss @ soleatravels.co
Website: soleatravels.co
Effective Date: 04 September 2026
Travel, thoughtfully curated.