TERMS & CONDITIONS
SOLÉA TRAVELS CO.
Effective Date: 03 April 2026
Website: soleatravels.co
Trading Name: SOLÉA TRAVELS CO.
Operated by: Lyss Tetlow
Host Agency: Fora Travel
Jurisdiction: England and Wales
Contact Email: lyss@soleatravels.co
These Terms & Conditions govern your use of this website and any travel advisory, itinerary planning, concierge, or booking support services provided by SOLÉA TRAVELS CO.
By accessing this website, making an enquiry, requesting services, or confirming travel arrangements through us, you agree to these Terms.
1. WHO WE ARE
SOLÉA TRAVELS CO. is an independent luxury travel advisory and concierge brand operated by Lyss Tetlow.
We provide bespoke travel planning, advisory, and concierge support for clients seeking luxury and personalised travel experiences.
References to “we”, “us”, or “our” refer to SOLÉA TRAVELS CO. / Lyss Tetlow.
References to “you” or “your” refer to the client, traveller, or website user engaging our services.
2. OUR RELATIONSHIP WITH FORA TRAVEL
SOLÉA TRAVELS CO. operates in partnership with Fora Travel, a host travel agency that provides booking infrastructure, supplier partnerships, and access to preferred travel programs.
Certain travel bookings arranged through us may be facilitated, processed, or ticketed through Fora Travel and/or its authorised supplier partners.
Where applicable, your booking may also be subject to:
Fora Travel’s terms and policies
supplier terms and conditions
airline, hotel, cruise, or tour operator rules
By proceeding with a booking, you acknowledge that additional third-party terms may apply.
3. IMPORTANT NOTICE ABOUT OUR ROLE
SOLÉA TRAVELS CO. is not an airline, hotel, cruise line, insurer, transport provider, or tour operator.
We act as a travel advisor and concierge, assisting with:
travel research
itinerary planning
luxury hotel sourcing
restaurant reservations
travel recommendations
booking coordination
concierge support
Our role is to advise, curate, and coordinate travel experiences tailored to your preferences.
While we exercise reasonable care and skill in our services, the actual travel products and services are provided by third-party suppliers.
We are not responsible for the operational delivery of third-party services unless required by law.
7. FEES FOR OUR SERVICES
We may charge professional service fees for:
bespoke itinerary design
travel consultations
destination research
concierge planning
urgent or last-minute travel requests
highly customised or multi-stop itineraries
Any fee will be disclosed before work begins.
Unless otherwise agreed in writing:
planning and consultation fees are non-refundable once work has commenced
service fees compensate us for time, expertise, research, and advisory work
supplier payments, deposits, and balances are separate from our professional fees
9. THIRD-PARTY SUPPLIERS
Travel services arranged through us may be supplied by third parties, including:
hotels
airlines
cruise lines
tour operators
restaurants
transport providers
destination management companies
experience providers
These services are subject to the supplier’s own terms and conditions.
We are not liable for supplier errors, delays, cancellations, overbooking, insolvency, injury, or failure to perform services, except where liability cannot legally be excluded.
15. LIABILITY
Nothing in these Terms excludes liability for:
death or personal injury caused by negligence
fraud or fraudulent misrepresentation
any liability that cannot legally be excluded
Subject to applicable law:
we are liable only for reasonably foreseeable losses arising directly from our breach
we are not liable for indirect or consequential losses
our liability for our own services is limited to the amount paid directly to us for the relevant service
26. CONTACT
If you have questions regarding these Terms or our services, please contact:
SOLÉA TRAVELS CO.
Operated by Lyss Tetlow
Host Agency: Fora Travel
Email: lyss@soleatravels.co
Website: soleatravels.co