PRIVACY POLICY

SOLÉA TRAVELS CO.

Effective Date: 04 September 2026
Trading Name: SOLÉA TRAVELS CO.
Operated by: Lyss Tetlow
Host Agency: Fora Travel
Website: soleatravels.co
Contact Email: lyss @ soleatravels.co
Jurisdiction: England and Wales

1. INTRODUCTION

Soléa Travels Co. (“Soléa”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you:

  • visit our website;

  • contact us;

  • submit an enquiry;

  • book a consultation;

  • engage our travel advisory services;

  • request itinerary or concierge services;

  • make or request a travel booking through us;

  • communicate with us by email or other channels; or

  • otherwise interact with Soléa.

This Privacy Policy should be read alongside our Terms & Conditions, Client Travel Agreement and Cookie Policy.

2. WHO IS RESPONSIBLE FOR YOUR INFORMATION?

For personal information processed directly by Soléa, the relevant data controller is:

SOLÉA TRAVELS CO.
Operated by Lyss Tetlow
Email: lyss @ soleatravels.co
Website: soleatravels.co

Depending on the travel services you request, other organisations may independently process your personal information.

These may include:

  • Fora Travel;

  • airlines;

  • hotels and resorts;

  • cruise companies;

  • tour operators;

  • transportation providers;

  • destination management companies;

  • experience providers; and

  • other travel suppliers.

Those organisations may have their own privacy policies and may act as independent data controllers or processors depending on the circumstances.

3. INFORMATION WE MAY COLLECT

Depending on the services you request, we may collect information such as:

Contact information

  • name;

  • email address;

  • telephone number;

  • correspondence address; and

  • communication preferences.

Travel information

  • destination preferences;

  • travel dates;

  • accommodation preferences;

  • flight preferences;

  • room preferences;

  • itinerary requirements;

  • dietary preferences;

  • accessibility requirements;

  • special occasion information; and

  • other information you choose to provide in connection with your trip.

Booking information

Where necessary to arrange travel, we may process information such as:

  • traveller names;

  • dates of birth;

  • passport information;

  • nationality;

  • travel documentation details;

  • booking references;

  • payment-related information; and

  • information required by suppliers to complete your booking.

Payment information

Where payment is required for our services, payment may be processed by a third-party payment provider.

We generally do not need to retain full payment-card details ourselves.

Communications

We may retain correspondence between you and Soléa, including emails, enquiries, booking communications and other relevant communications.

Website information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address;

  • browser type;

  • device information;

  • operating system;

  • pages visited;

  • approximate location;

  • referring website;

  • website interaction information; and

  • other technical information collected through cookies or similar technologies.

4. SPECIAL CATEGORY DATA

Some travel requirements may involve information that is considered special category personal data under UK data protection law.

For example, you may voluntarily provide information relating to:

  • dietary requirements;

  • accessibility or mobility needs;

  • medical requirements; or

  • other information necessary to accommodate your travel.

We will only process such information where there is an appropriate legal basis under applicable data protection law.

Where possible, we will only collect information that is reasonably necessary to provide the service requested.

You should avoid providing sensitive information that is not necessary for us to arrange or assist with your travel.

5. HOW WE USE YOUR INFORMATION

We may use your personal information to:

  • respond to enquiries;

  • provide travel advice;

  • prepare recommendations;

  • create itineraries;

  • provide concierge services;

  • arrange or assist with travel bookings;

  • communicate with suppliers;

  • process payments;

  • administer our relationship with you;

  • provide customer support;

  • manage cancellations or amendments;

  • respond to complaints;

  • improve our website and services;

  • maintain business records;

  • comply with legal obligations;

  • prevent fraud or misuse; and

  • protect our legitimate business interests.

Where you have given appropriate consent, we may also use your information to send marketing communications.

6. LEGAL BASES FOR PROCESSING

Under UK data protection law, we process personal information using one or more lawful bases.

These may include:

Contract

Where processing is necessary to provide services you have requested or to take steps at your request before entering into a contract.

Legal obligation

Where we need to process information to comply with a legal or regulatory obligation.

Legitimate interests

Where processing is reasonably necessary for our legitimate business interests and those interests are not overridden by your rights.

Consent

Where we ask you to provide consent, such as for certain marketing activities or the processing of certain sensitive information.

Where processing is based on consent, you may withdraw your consent at any time.

7. SHARING YOUR INFORMATION

We may need to share relevant personal information with third parties in order to provide the services you have requested.

These may include:

  • Fora Travel;

  • airlines;

  • hotels and resorts;

  • cruise operators;

  • tour operators;

  • transportation providers;

  • destination management companies;

  • restaurants;

  • experience providers;

  • payment providers;

  • technology and booking platforms;

  • professional advisers;

  • IT and hosting providers; and

  • other service providers involved in delivering your travel arrangements.

We only seek to share information that is reasonably necessary for the relevant purpose.

8. FORA TRAVEL

Because Soléa operates with Fora Travel as its host travel agency, certain information may need to be processed or shared through Fora Travel's systems and booking infrastructure.

Where this occurs, Fora Travel may process your information under its own privacy policies and legal responsibilities.

You should review the applicable Fora Travel privacy documentation and the privacy information provided in connection with your particular booking.

9. INTERNATIONAL TRANSFERS

Travel is an international service, and your information may need to be transferred to organisations located outside the United Kingdom.

For example, information may need to be shared with a hotel, airline, destination management company or other supplier located in another country.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law.

The safeguards used may include an adequacy decision, appropriate contractual safeguards or another lawful transfer mechanism.

10. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The appropriate retention period may depend on:

  • the nature of the information;

  • the services provided;

  • our contractual relationship with you;

  • legal or regulatory requirements;

  • accounting requirements;

  • dispute resolution; and

  • legitimate business requirements.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

11. DATA SECURITY

We take reasonable technical and organisational measures to protect personal information against:

  • unauthorised access;

  • accidental loss;

  • misuse;

  • alteration;

  • disclosure; and

  • destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

You should avoid sending unnecessary sensitive information by ordinary email or other unsecured communication methods.

12. YOUR DATA PROTECTION RIGHTS

Subject to applicable law, you may have rights including the right to:

  • request access to your personal information;

  • request correction of inaccurate information;

  • request deletion of information in certain circumstances;

  • request restriction of processing;

  • object to certain processing;

  • request data portability where applicable; and

  • withdraw consent where processing is based on consent.

You may also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.

13. MARKETING

We may occasionally send information about Soléa's services, travel inspiration, destinations, offers or relevant updates.

Where required, we will obtain your consent before sending direct marketing communications.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us.

Unsubscribing from marketing does not affect essential service communications relating to an existing booking or enquiry.

14. CHILDREN'S INFORMATION

Our services are intended to be arranged by adults.

Where travel arrangements involve children, we may need to process information about child travellers in order to make the requested booking.

The person providing information about a child confirms that they are authorised to provide that information for the relevant travel arrangements.

15. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content or security of third-party websites.

You should review the privacy policies of third-party websites before providing them with personal information.

16. COOKIES

Our website may use cookies and similar technologies.

These may be used for purposes such as:

  • website functionality;

  • security;

  • analytics;

  • performance;

  • remembering preferences; and

  • marketing where applicable.

Please see our separate Cookie Policy for further information.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in:

  • our business;

  • our services;

  • technology;

  • legal requirements; or

  • data protection practices.

The latest version will be published on our website with the updated effective date.

18. CONTACT US

If you have questions about this Privacy Policy or how we process your personal information, please contact:

SOLÉA TRAVELS CO.
Operated by Lyss Tetlow
Email: lyss @ soleatravels.co
Website: soleatravels.co

Effective Date: 04 September 2026